Support & Maintenance

Reliable Azure Support, Whenever You Need It

Keep your Azure workloads running smoothly with responsive, certified engineers, clear SLAs, and support across every channel your team prefers.

Support Tiers

Choose the level of responsiveness and coverage that matches your workloads.

Dependable business-hours support

Responsive support during business hours for teams running steady, non-critical workloads.

Faster response, extended hours

Quicker SLAs and more channels for growing production workloads that need attention fast.

24/7 with dedicated engineer

Round-the-clock support with the tightest SLAs and a dedicated engineer for critical systems.

Transparent service levels by tier so you always know what to expect when issues arise.

Feature	Standard	Priority	Mission-Critical
Critical response	4 hrs	1 hr	15 min
High response	8 hrs	4 hrs	1 hr
Normal response	1 day	8 hrs	4 hrs
Coverage hours	Business	Extended	24/7
Critical resolution	1 day	8 hrs	4 hrs
Dedicated engineer	—	—	Yes
Monthly tickets	10	30	Unlimited

Get help through whichever channel works best for your team.

Send detailed requests and track threaded responses with full context retained.

Talk directly to an engineer for urgent issues that need real-time troubleshooting.

Get quick answers in real time through our chat for fast-moving questions.

Submit, prioritize, and monitor every request with full status visibility and history.

Tell us about your workloads and we'll recommend the right support tier for your needs.